At Piece of Brick, we want to ensure you have a positive shopping experience. If you’re not completely satisfied with your purchase, we offer simple and straightforward return and refund options.

1. Returns

You can return any item within 30 days of receiving your order, provided that:

  • The item is in its original packaging and unused condition.
  • All accessories, manuals, and other items included with the purchase are returned.
  • Proof of purchase is provided (order confirmation or receipt).

Non-returnable items include:

  • Digital downloads or software.
  • Products purchased during sales or special promotions.
  • Custom LEGO sets or parts.

2. Refunds

Once we receive your returned item and inspect its condition, we will notify you via email. If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment within 7-10 business days.

Refund Eligibility:

  • Items returned within 30 days of purchase.
  • The product must be in its original condition and packaging.
  • Digital goods and custom orders are non-refundable.

3. Exchanges

If you received a defective or damaged product, we offer a free exchange. Please contact us at support@pieceofbrick.com within 7 days of receiving the item, and we’ll arrange for a replacement.

4. Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

5. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@pieceofbrick.com with your order number and the reason for return.
  2. We will provide you with the return shipping address and instructions.
  3. Ship the item back to us using a trackable shipping method.

We aim to process all returns as quickly as possible to ensure your satisfaction. If you have any questions or concerns about your return, feel free to contact our customer service team.

Contact Us

If you need further assistance, please contact us at:
Email: support@pieceofbrick.com
Phone: +123 456 7890